Fusion 2016 Agenda
Wednesday, March 9, 2016
Please note that there is limited seating for the Strategic Briefings (the concurrent sessions from 8 am to 11:30 am on Wednesday) and first priority will go to attendees of non-vendor organizations. Complete Agenda Builder
7:00 – 7:55 am
Breakfast, Registration and Networking
8:00 – 8:05 am
8:05 - 8:40 am
Navigating Security in the Digital Age ~ Room 219
In cybersecurity, knowledge is prevention. What today’s leaders need to learn to be prepared for this urgent challenge is very specific. We’ve partnered with the New York Stock Exchange to create Navigating the Digital Age, an actionable expert guide written by security leaders for C-level executives, and those who think like them. Join Palo Alto Networks for a mini-symposium and discussion about the topics covered in this new guide.
Case Study: Driving Business Change and Realizing Company Vision ~ Room 221
The Masiello Group, the largest real estate company in the Northeast with more than 30 offices spanning 4 states, was able to realize their strategic vision by standardizing on Unified Communications as a Service. (UCaaS). Their agents are able to stay connected to customers increasing customer interaction and sales through a comprehensive standardized mobile communications platform. Join a discussion with Jeff Mote, VP of Windstream, to learn the critical business drivers that delivered innovation and value through access to cloud based communication services.
8:50 - 9:25 am
Shared Services across the Enterprise ~ Room 219
This session is sponsored by Netech a Presido company
This session will take you behind the scenes of Wisconsin’s Enterprise Resource Planning systems implementation known as STAR (State Transforming Agency Resources). You'll learn about the critical success factors that delivered this significant accomplishment as a shared services application for state government. This implementation was deployed under budget and ahead of schedule. Dawn McCauley, the STAR Project Director, will be joined by David Cagigal, CIO for the State of Wisconsin, to discuss their keys to success: taking a business approach to executive governance, leadership, change management, and innovative infrastructure designs. With fewer than five customizations, STAR replaces more than 140 systems, aggregates data, and provides greater transparency through one instance of finance, procurement, and human resources functions.
Mike Grimm, Vice President of IT for The Sub-Zero Group, and Bentley Curran, Vice President of Digital Business and CIO at Brady Corporation, will moderate the discussion and offer their insights on business process transformation through innovative IT.
Enhancing Customer Experience with Software Analytics ~ Room 221
As software is now the primary way most businesses and brands interface with their customers, the digital customer experience has never been more important as a competitive advantage and to overall business success. But what makes a good customer experience and how do you measure it? How do you know if you are focused on the right things or what to iterate on an improve? In this session, we'll discuss some of the best practices learned both internally at New Relic, and from observing and working closely with customers who are laser focused on building the best customer experiences possible. Come away with an understanding of the attributes of awesome software companies and the customer experiences they deliver, and how they measure and quantify them using data and a software analytics approach.
9:25 – 9:40 am
9:45 - 10:35 am
Understanding the Legal Issues of "The Internet of Things" ~ Room 219
Corporate Counsel, and Risk Managers are some of the first to raise red flags about your IoT initiatives. What are the principal legal concerns around the IoT? Join the this legal strategic briefing and discussion lead by attorney Mark Foley, who has also counseled, negotiated, and litigated computer technology-related matters for a variety of domestic and international clients, counseled multinational companies on global data privacy and security compliance and policy implementation, and directed data breach investigations and response. Foley authored the eBook “What Every CEO Needs to Know About Data Security”, part of the Digital Thought Leadership Series.
The Transformational Shift to Architect a 21st Century Data Center Strategy ~ Room 221
Many CIOs are facing the challenges of transforming legacy infrastructure, processes, and staff to enable quantum leaps forward. They want to deliver dramatic and highly differentiated value to the business at a lower cost. Traditionally this has resulted in a more flexible solutions, but quite likely at a higher cost. Architectural considerations and actions need to break away from doing the same job, the same way and feeling like you’ve achieved your purpose in life. Attend this round table discussion with your CIO peers to explore questions about what ‘Enterprise’ Architecture is, how it differs from the other types, and what to look for in a skilled Enterprise Architect.
10:45 - 11:30 am
Beyond the Hype – Is Your Business a Candidate for IoT? ~ Room 219
While there is a lot of buzz surrounding the Internet of Things (IoT) as the next wave of transformative technology for business and consumers, beneath the hype are real opportunities for companies to change the nature of the products and services their customers purchase and consume. For manufacturers that produce complex and expensive products, the business case for adding intelligence and connectivity to their products is fairly straightforward. However, for companies that produce simple, inexpensive products, the business case for IoT is less obvious, but it does exist. For service companies that do not manufacture a product, the business case for IoT would appear to be even less compelling. But, service companies can benefit from an IoT program.
Getting ‘Next To’ the Cloud to Put Power in the Hands of the Consumer ~ Room 221
Come hear about how two dynamics are changing infrastructure architecture. First, hear about the new choice of ‘next to’ the cloud that leverages a strategy of placing resources in facilities on the internet backbone to fundamentally alter the cost structure and performance of hybrid infrastructure. Second, learn how the Software Defined WAN is turning the tables on the traditional carriers, putting negotiating leverage in the hands of the consumer. If you plan to use the cloud or have a carrier contract renewing in the next 3 years, attend this session!
11:30 - 12:30 pm
Lunch and Networking
12:45 - 12:55 pm
1:00 - 1:50 pm
Connecting Process to People
The most common resource leveraged as the engine of business processes is people. Call it human capital if you like, but people usually do the work. Changing the IT system used (the technology) may get people to change their work, but often this isn't the case. How can business transformation leaders make a significant impact on the people who are the real executors of process? How do process professionals even describe people — employees or customers — in models and in actual behavior? How can this resource be improved? What new alternatives are there — smart machines, IoT, etc. — that can impact decisions about people in processes?
1:55 - 2:45 pm
Workplace Transformation in the Digital Age
Today’s businesses are looking for ways to increase their competitive advantage by improving employee engagement, increasing productivity, and expanding globally — all while ensuring security and lowering costs. In other words, they're looking for a workplace transformation solution. And that requires a new way of thinking. Join us for a lively discussion led by Michael McKiernan, VP, Business Technology Solutions, who led the workplace transformation initiative at Citrix.
This session will address this issues:
• Replacing assigned cube farms built as office factories with an open office design that fosters collaboration and innovation
• Replacing closed desk-first workplaces with open mobile-first workspaces
2:45 - 3:10 pm
3:15 - 4:05 pm
Putting the Patient in Customer Relationship Management
To attract and retain patients, payers and providers must begin to treat patients as valued customers. Patients expect to be valued and they expect their experience to be uniquely tailored to their needs. The healthcare industry is looking at other industries for examples of exemplary customer service that have resulted in strong customer loyalty, increased revenue, and profits. DentaQuest, a leading provider of Dental insurance, is transforming their business by using CRM tools to connect patients, partners, and employees in a whole new way.
Dan Sheehan, SVP and Chief Information Officer of DentaQuest, will share his experience as COO of Modell’s Sporting Goods, CIO of Dunkin Brands, Coco-Cola, Georgia Pacific, and Morton International. Sheehan will discuss how he is applying consumer marketing strategies to leverage patient engagement across the healthcare enterprise to drive better results. He will welcome your questions, so come join the discussion to learn more about how to better serve customers in a truly personalized way through digital engagement.
In this session you will: • Learn how CRM can build brand and customer loyalty • Review the uses and benefits of effective CRM in healthcare • Explore available technologies to manage patient relationships • Understand the potential of social media to impact care
4:10 - 5:00 pm
The Role of the CIO Driving the Customer Experience Imperative
Investments in customer experience (CX) drive revenue. Forrester Research reports that for CX leaders, those companies investing in creating better customer experiences, stock performance is outpacing the S&P 500 index by 43% as compared to CX laggards. 2016 will give us the chance to redefine the customer experience with multiple new technologies. Virtual reality (VR), augmented reality (AR), robotics, and the Internet of Things (IoT) hardware solutions are becoming mainstream. These technologies take us off the mobile screen, inserting our digital lives into the world around us and generating vast amounts of data. Businesses will have to adapt to nonlinear customer journeys and the constant shift between online and in-person interactions. This new era of customer-experience-driven technology will rely on the CIO to develop nimble processes and create cultures that prioritize speed to market. The CIO will be challenged to leverage technical expertise that can bring these emerging technologies to life and create the opportunity for new digital business models.
Join the discussion on putting a focus on customer experience, embracing the post-mobile era, and disrupting your own business before the competition does.
5:00 - 6:15 pm
6:30 - 8:30 pm
Advisory Board/Speaker Dinner (invite only)
Dinner will be in the Skyview Room on the 8th floor of the Fluno Center.
7:00 - 7:55 am
Breakfast, Registration and Networking
8:00 - 8:20 am
8:25 - 9:15 am
Entrepreneurship and IT Transformation: Can They Co-Exist in a Third Generation Family Owned Business?
Rick Boelter, President, Boelter Beverage Group, leads a rapidly growing family-owned business founded in Milwaukee in 1929. Mr. Boelter will share his experiences on how an entrepreneurial culture that fueled growth and helped the company his grandfather established diversify, also challenges the company as it grows. Joined by Boelter Companies’ CTO, Donald Hook, this discussion will explore how Boetler deploys technology to drive revenue while delivering value to customers and the business. The challenge is to keep true to the company’s culture and ability to offer flexibility and personal touch to its customers, while standardizing for productivity and scale. With four divisions serving every aspect of the restaurant supply, hospitality, and beverage industries, Mr. Hook will discuss the company’s business technology transformation.
9:15 - 9:35 am
9:40 - 10:30 am
Business & IT Alignment: Evolving vs Responding
We’ve heard about business and IT alignment for years -- and the competitive and time sensitive landscape that is at the core of IT. “IT needs to align with the business.” “IT isn’t providing what we need, so we have to go elsewhere.” “We need it right now!” Sound familiar? This session will cover how we’re seeing organizations overcome some of these challenges, bridging the gap between business units and evolving IT into a manageable business portfolio that allows the organization to make more informed decisions based on value and risk.
The panel discussion will be moderated by Peter Kraatz, National Practice Director of Cloud Service Management at Datalink, and feature leaders from local area IT organizations.
10:40 - 11:30 am
Responding To A Customer Revolution – From Digital to Cognitive Enterprise
In the age of the digital enterprise, customers have extremely high expectations regarding every aspect of their “journey” with an enterprise’s products or services. From the gathering of information, purchasing, using, servicing or recommending a new product or service, customers expect the process to be relevant, timely and simple. Customers expect a well-choreographed experience across all channels and their enabling technologies. And, that just today’s expectation. The cognitive enterprise is right around the corner. Its ability to anticipate and adapt to customer behaviors will significantly improve the human condition across many fronts.
11:30 - 12:30 pm
Lunch and Networking
12:40 - 1:30 pm
Collaboration: Platform for Accelerating Change
How people communicate is at the core of every business process, every innovation, and every client transaction. The world of bots, deep API integration, and communication mashups is upon us but most companies are living in a world of email, phone calls, and portals. Companies that learn to leverage technology to communicate in new and more impactful ways will have a competitive advantage in the coming years. In this session, Nathan Coutinho will discuss what is possible today and how companies can get started on this journey.
1:30 - 1:50 pm
1:55 - 2:45 pm
Success and Leadership in a Post-Digital World
Success and leadership in a post-digital world. What happens next after you have analytics, the mobile app and the quasi-agile organization?
2:50 - 3:40 pm
Moneyball Methods Come to Cybersecurity: How Do the Pros Do It?
Finance, insurance and the public sector are among the most-targeted organizations for cyber attacks. Security companies are also on that list. How do they protect themselves from attacks? Come learn how Symantec defends itself from constant attacks across all vectors. Joel Fulton, Deputy Chief Security Officer for Symantec will discuss the newest “moneyball” techniques for predicting cyber attacks as well as mitigating them. New predictive algorithms are enabling a whole new way of evaluating the effectiveness of security protections before attacks occur.
Joel Fulton will be joined in this discussion by moderators Tony Sheridan, the Chief Information Security Officer for CUNA Mutual Group, a leading investment and insurance partner for millions of customers, and Bob Turner, the Chief Information Security Officer for UW Madison.
Together, they will share their latest thoughts, methods, and concerns with us at Fusion 2016.