Peter Kraatz leads Datalink’s Cloud Service Management and IT Resiliency practices. In this role, he consults with enterprise organizations and leading technology companies to position Datalink on the forefront in product and service offerings that provide customers with business continuity/disaster recovery, information security, and public cloud technology solutions. With a core foundation in data storage and IT operations management, Peter has spent that past decade helping customers align rationalized process with a service management approach to delivering IT services in the their legacy or private cloud environments. Prior to Datalink, Peter led EMC Consulting’s IT Service Management and Virtualization practices and before that held various roles in the IT shop. Peter has authored numerous papers and blogs on IT service management concepts and has been a keynote and guest speaker at several conferences.